Project role

UX Designer & Researcher
UI Designer

skills

UX Research & Design
User Interviews
Wireframing/Prototyping
A/B Testing
Responsive Web Design
Information Architecture

tools

Sketch
Adobe XD
Adobe Illustrator
InVision App

project length

2 Weeks
BINNIE APP

YOUR PERSONAL COMPOST ADVOCATE.

Our project’s objective is to create a platform that incentivizes users to compost. There is an ongoing crisis of excess food waste, and our app’s goal is to encourage more individuals to actively participate in the action of composting to help prevent additional landfill waste.


No Larger Than Your Average Household Trash Bin:
With our sleek and minimal product design, our Binnie Bins are easy to include in any household. With the various bin options provided, users can adjust their compost bins to a comfortable size, suitable for any home.

Don’t Lift a Finger!...Well Maybe a Few Taps & Swipes:
Binnie provides its users the tools to become successful in their composting journey. By providing our user base with compost sorting bins (at no additional charge), users simply have to sort their trash into our bins & our volunteers will be more than happy to come by and pick up the sorted materials, at the users’ convenience.

Creating a Personal Connection:
With the gamification of the overall look and feel of the Binnie App, our team created an interactive product that allows users to feel attached to their composting journey with us. While the users feel rewarded about being more environmentally conscious, they are also able to obtain rewards and recognition through their participation with our application. By building a personal connection with our users and product, our user base will constantly feel encouraged to utilize Binnie.
VIEW PROTOTYPE

BINNIE APP

YOUR PERSONAL COMPOST ADVOCATE.

Our project’s objective is to create a platform that incentivizes users to compost. There is an ongoing crisis of excess food waste, and our app’s goal is to encourage more individuals to actively participate in the action of composting to help prevent additional landfill waste.

No Larger Than the Average Household Trash Bin:
With our sleek and minimal product design, our Binnie Bins are easy to include in any household. With the various bin options provided, users can adjust their compost bins to a comfortable size, suitable for any home.

Don’t Lift a Finger!...Maybe a Few Taps & Swipes:
Binnie provides its users the tools to become successful in their composting journey. By providing our user base with compost sorting bins (at no additional charge), users simply have to sort their trash into our bins & our volunteers will be more than happy to come by and pick up the sorted materials, at the users’ convenience.

Creating a Personal Connection:
With the gamification of the overall look and feel of the Binnie App, our team created an interactive product that allows users to feel attached to their composting journey with us. While the users feel rewarded about being more environmentally conscious, they are also able to obtain rewards and recognition through their participation with our application. By building a personal connection with our users and product, our user base will constantly feel encouraged to utilize Binnie.

INTRODUCTION

For this project, our team of 3 UX and UI designers were challenged to create a product that was themed around a social cause. Our team wanted to focus on a solution that addressed the crisis of excess food waste in the state of California. After conducting initial research on food waste prevention initiatives, we grew particularly interested in the practice of composting.

Cities such as San Francisco have been one of the leading areas that have been encouraging their citizens to actively participate in the act of composting. However we noticed that in certain households in the Southern California population, that had limitations regarding space in individual households, seemed less likely to practice efficient composting practices.

first impressions - web audit

PET INFO - 1

PET INFO - 2

home page

adoption form

section of footer

A. Terminology used throughout the pet information section is inconsistent. (i.e. Special Needs - None vs. Special Needs - “blank”).

B. If response is provided in Pet Information section, the responses leave the user confused (i.e. Good With Kids - “Most Likely”, Good With Kids - “yes?”).

C. Although advertising may be an additional revenue source for the animal shelter, we felt the ad placement in the initial landing page was very distracting and confusing. Does not help contribute to the Animal Shelter’s reputation and image. Perhaps if a pet was included with the ad imagery, it may appear more relative to the page content.

D. Once the user decides on a pet that they are interested in the adoption form does not pre-fill the information (i.e. Name of Pet). Also as the text fields are marked as required, users do not have the pet information readily available as they fill out the adoption form. This potentially causes users to go back and forth between pages.

E. Specific questions such as, “What special needs have you been told will be needed by this pet after adoption?” is a question most users would not be able to fill-out. Especially if the information provided about the pet is not clear and consistent.

F. Inconsistency in styling. (i.e. icons different fill color).
In summary our initial audit of the website led to the following conclusions:
1.) Lack of Consistency in Information Provided & Credibility.
2.) Inconsistency with Brand Identity.
3.) Ambiguous Terminology.
4.) No Clear User Flow.
Although the main purpose of the AALOC is to aid future adoptees in adopting a new pet, we felt the site may actually cause more confusion, uncertainty, and discouragement towards the actual adoption process.

the challenge

How do we create a platform that continuously encourages individuals to contribute to composting initiatives?
Future Pet Owners currently visiting the AALOC website are not able to complete the adoption process online efficiently.  How would we improve the overall usability of the website, as well as create informational uniformity without overwhelming potential users?

Introduction

For this project, our team of 3 UX and UI designers were challenged to create a product that was themed around a social cause. Our team wanted to focus on a solution that addressed the crisis of excess food waste in the state of California. After conducting initial research on food waste prevention initiatives, we grew particularly interested in the practice of composting.

Cities such as San Francisco have been one of the leading areas that have been encouraging their citizens to actively participate in the act of composting. However we noticed that in certain households in the Southern California population, that had limitations regarding space in individual households, seemed less likely to practice efficient composting practices.
THE CHALLENGE

How do we create a platform that continuously encourages individuals to contribute to composting initiatives?

THE APPROACH

DOUBLE DIAMOND PROCESS

PHASE 1

Discover - Primary and Secondary Research
In the Discovery phase we worked to develop an understanding of the problem we wanted to solve. We accomplished this through our User Interviews, Surveys and by conducting a Competitive Analysis.

user interviews & google survey

Our team conducted 5 in-person interviews along with a Google Survey with 33 respondents.
Our interview and survey data stated that over 60% of individuals had been exposed to the idea of composting, or have personally composted their own materials. However, there was still 36.4% of our respondents that had not been exposed to the alternative approach. The reasoning behind the non-participants revolved around the belief that the act of composting required too much effort, time, and even space. Additional responses highlighted the lack of knowledge on the topic as well. We were pleasantly surprised when 93.9% of respondents stated that they would actively participate in composting practices if they were provided the bins and tools for their households.

COMPETITIVE ANALYSIS

Our team then proceeded to compare Binnie against 8 other companies who had a product that focused around composting initiatives. We found that most of the existing apps focused on the educational aspect when addressing the topic. Companies such as The Compost Crew were one of the few that actually provided a service to encourage households to compost.
After we solidified our findings, we analyzed our findings further through our next phase.

SWOT ANALYSIS

Now that we understood how AALOC held up against some of their competitors, we began to analyze the site’s personal strengths, weaknesses, opportunities and threats. From this point we wanted to take our time to really highlight their most important features, as well as explore new features that could be implemented to the website.
Again the realization of the site having a lack of direction, lack of design consistency, and overall lack of professionalism became evident through this exercise.

CARD SORTING

Another portion of our redesign process was reorganizing the current page’s content. Our main objective was to filter out any pages that seemed irrelevant, or out-of-place and combine content and page sections of relevant material.

understanding future/current pet owners

Although our team conducted a web audit of the website, the key component of the AALOC redesign was to understand how other users currently felt throughout the process of adopting a new pet.

PHASE 2

Define - Insights, Opportunity Areas, and How Might We?
In the Definition phase, our team dived deeper into the insights of our user findings, and we aimed to empathize with our potential user base by exploring possible opportunity venues and user pain points. We accomplished this through the practice of creating a Proto-Persona, Empathy Map, User Persona, and lastly a Journey Map.

EMPATHY MAP & USER PERSONA

By creating an Empathy Map & User Persona, we began to define our user insights, specifically possible pain points, user needs, and user goals.
WORDS FROM PERSONA:
“It would be nice to get all my housemates to separate our trash better. We create so much food waste, and I really want to find an alternative.
USER GOALS:
USER PAIN POINTS:

JOURNEY MAP

Our team proceeded to map out a hypothetical journey our users will take through our application. Specifically focusing on the interaction of how the application can be applied in their daily routine. The Journey Map covered the stages of the initial inquiry and discovery phase of the application with the user, to the request of the Binnie Bin we had created, then leading into the delivery of the bins, then lastly the pick-up of the household food waste.
After analyzing the hypothetical user journey, we highlighted the possible user pain points and identified areas of opportunities that would appeal to our targeted user base. We then turned our focus towards defining our project’s problem statement.
1.) To create a responsive platform that would allow our user to have access to the AALOC website on any device.
2.) To make it easy to learn about the animal as well as learn about the adoption fees.
3.) To have an adoption form linking to the site so that they can get started with the adoption process on the spot.
After analyzing the hypothetical user journey, we highlighted the possible pain points and opportunity areas of our user base, which allowed us to identify and define our problem statement.

DEFINING THE PROBLEM

Given the option to compost, environmentally conscious individuals, seem to be discouraged from the practice due to their impressions that the act requires too much effort,time and space.

By creating our Binnie Bins and Binnie Mobile Application, users will be able to actively participate in the act of composting with minimal effort thus instilling confidence and motivation. The bins will be provided as a complementary tool for our user base to be used alongside our mobile application to help track and manage the compostable waste.

We will know we have succeeded when we observe an increase in downloads of our mobile application, an increase in initial bin requests, and more community engagement.

PHASE 3

Develop - Ideation and Evaluation
In the Development phase we began to ideate the concept of the Binnie Bins as well as the primary features and design of our mobile application. We accomplished this through our wireframing process, user flow site-mapping, as well as creating a brand style guide to ensure consistency.

the tangible product design

From our user interviews and survey results, users presented the concern of composting requiring too much space. We wanted to create a Binnie Bin that did not feel intrusive or obstructive in the user’s households.

HOW IT WORKS:
The unique feature of our bins is that it links up to the Binnie Mobile App and personally tracks your compostable waste on the user’s behalf. By incorporating a sensor within each bin, once a large portion of the bin has been filled, the user is notified of the bin’s capacity through the app.
PHYSICAL DESIGN:
By creating a bin that was customizable, we felt this provided a wider range of accessibility to our products to engage various household sizes. Our bins were designed to be no larger than your average household trash can, made of a stainless steel exterior to achieve a more sleek and adaptable product overall. The user has the ability to request either 1 to 3 bins at a time through the application. If the user decides to order more than one bit at a time, our bins have the ability to magnetically combine with the other bins that may have been requested.
VIEW FULL SITE MAP 2.0

1ST ITERATION OF WIREFRAMES

Now that we had created a physical design of the tangible product, we began to ideate the mobile application through multiple wireframes and low-fidelity prototypes.

1ST ITERATION OF WIREFRAMES

The initial pages we focused on were the login screen, homepage, navigation menu, request a bin page, bin tracker, scheduling pickup and calendar page. In order to address the initial concerns presented by the research we analyzed, we felt these particular screens were important for the starting phase of our application design.
Each of our team members created their own interpretation of the redesign and presented their design solutions to the rest of the members. From there we collaboratively looked over the designs, marking which design suggestions we wanted to iterate upon further, and the design suggestions we wanted to omit.

APPLICATION SITE-MAP & MAIN USERFLOW

The next phase in development led us to mapping out our entire mobile application, allowing us to organize all the main features we envisioned for the application. Through the site-map we were able to design our application’s overall user flow, illustrating all possible pathways a user could take.
While incorporating brighter and bolder colors into the style guide, our team still wanted to maintain the professional and polished reputation of a non-profit organization. We aimed to balance modern professionalism with playful boldness.
The same inspiration followed our typeface and font family choices. Our main headings were displayed with a more playful typeface while the body text remained modern and polished.

EXPLORING THE 2 MAIN USER CASES

We designed 2 main user paths, the returning user and the guest user. Our team wanted to ensure our application was accessible to various user types. Our team determined that the primary features of the application were going to be:
  1. A Bin Tracker - Where users can track the status of the Binnie Bin capacity. Helping users also determine which bin may need to be picked up.
  2. A Request a Bin Page - Where users can place the initial request for their complementary Binnie Bins to begin their composting journey.
  3. A Schedule Pickup/Calendar Page - Where users can manage their bin pickup appointments (Scheduling a pickup to keeping track of their pickup schedule).
  4. An Image Scanner - A tool provided for users to verify items they may not be certain is compostable or not, through their personally captured image.
  5. An Educational Games & Articles Page - A resource provided to users who want to further their knowledge of composting by learning basic fundamentals, to staying updated on the latest composting practices.
After determining the primary features of the application, our team deducted that the majority of the features would require the users to create an account with Binnie. The reasoning primarily being that the Bin Tracker, Request a Bin, and Schedule Pickup requires information from the user in order to carry out the action. Therefore by creating the account, the interaction would then be managed on our platform through an established account. However the Image Scanner, Educational Game and Article Page we would want to make available to all users so that these tools and resources can be used as useful guides for anyone interested in composting.

To highlight the main feature and purpose of our application, below is the primary user flow that will be demonstrated in the finalized prototype.
SCHEDULING A BIN PICKUP - USER FLOW
Creating a Responsive Website:
We believed that the AALOC website should have a responsive web design so that users on all different devices would have a positive interaction with the interface. Also to optimize the accessibility options for various users.
After establishing the style guide, our team proceeded to create the high fidelity mockups.

ESTABLISHING BRAND IDENTITY & DESIGN CONSISTENCY

Our team created Binnie’s official style guide by establishing the app’s color palette, button elements, iconography, and typeface. We envisioned Binnie to have a bright, bold, and unique user interface as opposed to the color palette of our competitors (various shades of green and brown with a dominant white background). However, like our competitors we still wanted our color palette to reflect a natural, organic theme to represent the foods and materials the user would be composting.

For Binnie we chose to revolve around (#F7812A), a deep orange shade, as the primary UI color, with a highly contrasting bright blue, almost teal color (#12C0BC) as the main CTA (call-to-action) indicator. Binnie’s primary background also incorporates a gradient as the static background (a deep orange #F76B1C to a soft pastel yellow #FAD961 gradient).

We have 6 different types of buttons incorporated into our style guide. The larger, rectangular, teal color would be used in the card elements found throughout our application. While the rounded buttons are the dominant button forms found throughout the application. The main action will be indicated by the bright blue, teal color, while other secondary actions will be a slightly transparent dark gray button to avoid competing for the user’s attention.
For our typeface, we selected THE BOLD FONT for the main headings and Poppins for sub-headings, body style, and small text. These typefaces were selected to mimic the bold and playful UI we had envisioned for the app. Although both typefaces are playful, we felt it also conveyed a very modern characteristic as a sans-serif font.

PHASE 4

Deliver - Implementation and Build, Test, Iterate
In the final phase of the Double Diamond process, our team began to build, test, and iterate the final design solution focused around the Bin Tracker and Schedule Pickup user flow.

HIGH FIDELITY WIREFRAMES & MOCKUPS

After our team established Binnie’s official style guide and brand identity, we created our first round of High-Fidelity wireframes.

The greatest challenge for us initially revolved around finding a balance between all the bold colors we had selected in the style guide. Our team wanted to create a vibrant UI, without becoming too overwhelming. By selecting the deep orange (#F7812A) shade as our primary UI color, we decided to utilize the other colors (#12C0BC, #7BC33D, #FAC655, #F8DE00, #46B889) as accenting elements. Also by keeping the headings and footers a light, transparent black, the accenting colors really drew the attention of our users towards elements we really wanted to highlight.

USABILITY TESTING

Once we created the first iteration of high-fidelity mockups, we proceeded to prototype the screens on InVision to put it to the test.  We conducted multiple usability tests with at least 6 different individuals.
The individuals we selected to conduct the Usability Tests with were individuals who identified themselves as:
  1. Technologically Savvy.
  2. Environmentally Friendly.
  3. Smartphone Users.
The Task:
We asked each individual to schedule a pickup through the Binnie app after noticing that one of the Binnie Bins were full.

Observations:
The majority of the users utilized the menu icon as their primary navigational tool through the application.  With an average of 8-10 clicks to complete the action, the users were only 1-2 clicks away from the tasks optimal click count.

Key Feedback:
After observing our users, the flow of the app seemed very easy to navigate, with little confusion. The main comments and responses we received revolved around the following:
  1. Providing additional instruction on some of the extra features of the UI (Example: The custom scenery selection). Users felt that a walk-through of the features would help them fully understand the potential of the application. Although the components in question were not part of the main task, users were still inquisitive about the various elements shown on each screen.
  2. Concerns about text and icon sizing were brought up as well. Some of the users claimed that the application may not be as user friendly for those with larger fingers.

Heuristics Evaluation

As the concerns of text and iconography sizing was raised, our team decided to conduct a heuristics analysis of our own mock-up in order to improve user accessibility of our app.

How we addressed different aspects of the Heuristics Evaluation:
  1. Visibility of System Status:
    Our team chose to indicate the system status during the volunteer searching phase as well as the initial on-boarding process. Through the use of a loading animation, this helps indicate to the user that the system is currently processing search results of volunteers within the vicinity. Also for the on-boarding process, there are multiple circle indicators that provide the progress the users have made, and how many screens are left to complete the on-boarding walk-through.
  2. User Control & Freedom:
    By providing a back button and secondary confirmation page, we provided our users an avenue to revise any information provided throughout the Request a Bin and Schedule Pickup Page.
  3. Consistency & Standards:
    With the various types of buttons present on our application, we aimed to maintain consistency by utilizing 2 main colors. We incorporated a bright teal color as the primary action button while the transparent dark grey button functioned as a secondary action. We also incorporated familiar UI components such as the hamburger menu, to indicate to the users the primary navigation menu in the top left corner.
  4. Error Prevention:
    As the user fills out the Adoption Form with their information, if any fields are skipped or left empty, the system immediately notifies them. However helpful advice or tips are not provided. The system simply states the error and which field is producing the error.
After we addressed the different aspects of the Heuristics Evaluation listed above, we also went back to revise the sizing of certain icons and text throughout the application. We aimed to switch out any “text buttons” and swapped them with icons to reduce the difficulty of reading extremely small text throughout the application as well.

keeping up with current trends

During the revisionary process, we also felt the need to compare our mobile app against other successful platforms to ensure we’re keeping up with similar patterns and layouts. We felt that this would promote comfortability within the users and allow them to be more susceptible to using our application based on the fact that they reflect familiar UI patterns.

For the menu and page heading, we compared other mobile applications that contained a lot of content overall such as LinkedIn, Instagram, and Facebook. We looked to these platforms and noticed a common trend regarding the menu bars and sections. The headers and footers were thin (approximately 40px in height) and at a full width of the screen dimension. Any element that was interactive had approximately 16px indents on both size to visually indicate that the text field, card, button, form, or any other interactive element, required the user’s engagement and attention. By keeping providing variation in content width and height, we were able to establish hierarchy of UI components that we incorporated for the app.
As the concerns of text and iconography sizing was raised, our team decided to conduct a heuristics analysis of our own moDuring the revisionary process, we also felt the need to compare our mobile app against other successful platforms to ensure we’re keeping up with similar patterns and layouts. We felt that this would promote comfortability within the users and allow them to be more susceptible to using our application based on the fact that they reflect familiar UI patterns.

For the menu and page heading, we compared other mobile applications that contained a lot of content overall such as LinkedIn, Instagram, and Facebook. We looked to these platforms and noticed a common trend regarding the menu bars and sections. The headers and footers were thin (approximately 40px in height) and at a full width of the screen dimension. Any element that was interactive had approximately 16px indents on both size to visually indicate that the text field, card, button, form, or any other interactive element, required the user’s engagement and attention. By keeping providing variation in content width and height, we were able to establish hierarchy of UI components that we incorporated for the app. ck-up in order to improve user accessibility of our app.

How we addressed different aspects of the Heuristics Evaluation:
After the revisions had been made, we felt the app overall had a modern polished look, while still incorporating useful design components to improve the user experience.

Meet the binnie app

Design Solution - Adopting Process Prototype
For the final prototype, our team chose the iPhone 6 as the demoing device. This product prototype was created through the InVision App.
VIEW HIGH-FIDELITY PROTOTYPE

CONCLUSION

Future Considerations
Binnie as a product is still in its early stages. Now that our team conceptualized the user’s interaction with the Bin Tracker, our future considerations involve the educational portion of the product. With our original goal of simplifying the act of composting, we as a team are eager to tackle the other concerns that came up during the researching process. Concerns such as the lack of awareness of proper composting practices was another main user pain point we planned out early on in the Double Diamond Process.

To address the concerns of uncertainty with composting in the future we hope to build and design the Educational Games Section and Compost Verification Scanner. These unique tools will reflect our gamified and playful UI, while effectively addressing the user’s needs of guidance and education.

As these iterations come out, we hope that Binnie can be a valid solution in approaching the excess landfill that is being created through food waste in a household. By encouraging our users to compost, we hope to significantly decrease the amount of food waste generated.
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